Return Policy
Effective Date: 02/10/2024
General Return Policy
Returns are accepted within 7 calendar days from the date of purchase.
A valid receipt, invoice, or proof of purchase is required.
All returned items must be new, unused, uninstalled, and in original packaging.
Returns will be inspected before approval.
No refunds will be given — goods can only be exchanged for other goods of equivalent value, less any applicable costs (such as restocking or transport fees).
Singh Roofing Supplies reserves the right to decline any return of goods at its sole discretion, even if the return meets stated conditions.
Purchaser’s Responsibility
It is the duty of the purchaser to inspect the goods and receipt prior to usage.
In the event of any defect or fault in materials supplied, our liability is limited to replacement of the defective materials only.
Any consequential loss, damage, or expenses, however caused, will not be accepted.
No Refunds for Change of Mind
Please always double-check your order, including selected colour, lengths, and quantities, as unfortunately, we cannot be liable for your mistakes.
Refunds for change of mind will not be provided.
Damaged Products on Delivery
If a product is damaged on delivery, you must notify us immediately by contacting our Sales Team at 03 9394 1400 or emailing info@singhroofingsupplies.com.au.
We will not refund the delivery fee unless you are returning the product because it was damaged during delivery.
Claims
Singh Roofing Supplies is committed 100% to customer satisfaction.
If any claims arise, they must be made within 7 days of the delivery of goods by sending an email to info@singhroofingsupplies.com.au.
Any claim requests not lodged within the specified timeframe will not be accepted.
Singh Roofing Supplies reserves the right to decline any return of goods.
Non-Returnable Items
The following items are strictly non-returnable:
Colorbond Products: Roof sheeting, flashings, and accessories.
Roof Tiles: Concrete or terracotta tiles (due to bulk and fragility).
Polycarbonate Roofing Sheets: Due to high risk of scratching during transport.
Special Orders: Non-stock or custom-made products.
Cut or Altered Materials: Products cut or modified to order.
Opened Bundles: Shingles, insulation rolls, membranes, etc.
Used Tools or Equipment.
Restocking Fees
A 30% restocking fee applies to accepted returns.
Special order returns, if exceptionally approved, may have higher fees.
Delivery and Pickup Returns
Items must be inspected upon delivery.
Any damages or shortages must be reported within 48 hours.
Delivery fees are non-refundable, except where the return is due to product damage.
Manufacturer Warranties
Many products are covered under manufacturer warranties.
Warranty claims must be made directly with the manufacturer.
We assist with documentation but are not responsible for warranty claim outcomes.
Contractor / Account Customer Returns
Contractor and account customer returns are subject to their account agreements.
Credits may be offset against any outstanding balances.
Exchanges
Exchanges must occur within 7 days of purchase.
Any price differences must be paid at the time of exchange.
Important Notice
Please inspect all goods carefully at the time of purchase or delivery.
Singh Roofing Supplies reserves the right to decline any return or claim that does not meet these conditions.
Contact Information
Phone: 03 9394 1400
