Offering 
Australia Wide 
Australia Wide 
Shipping

Shipping Policy

At Singh Roofing Supplies, we are dedicated to delivering your roofing materials promptly and securely. Our shipping policy ensures that you receive your supplies on time to keep your projects on schedule.

  • Delivery Areas: We deliver across the Melbourne metropolitan area and select regional locations in Victoria. For deliveries outside these areas, please contact us to discuss possible arrangements.
  • Shipping Costs: Shipping costs are calculated based on the size and weight of the order, as well as the delivery location. Final shipping costs will be calculated at checkout.
  • Dispatch Times: Orders are typically dispatched within 2-3 business days from the time of order confirmation. Custom orders may take longer to process, and customers will be informed accordingly.
  • Delivery Times: Delivery within Melbourne metropolitan area usually takes 3-5 business days. Deliveries to regional locations may take up to 7-10 business days depending on accessibility and distance.
  • Tracking: Once your order is dispatched, you will receive a tracking number via email. You can use this to track the status of your delivery.
  • Receiving Deliveries: Please ensure someone is available to receive the delivery and sign for the goods. If no one is available to receive the delivery at the specified address, a re-delivery fee may apply.

 

Returns Policy

We aim to provide high-quality roofing supplies and your satisfaction is important to us. If you are not completely satisfied with your purchase, please review our returns policy below.

  • Return Eligibility: Items can be returned within 14 days of receipt. To be eligible for a return, items must be unused, in the same condition that you received them, and in their original packaging.
  • Non-returnable Items: Customised products are non-returnable unless there is a manufacturing defect or damage in transit.
  • Initiating a Return: To initiate a return, please contact our customer service team at [contact details]. Provide your order number, details of the item, and the reason for return. Our team will guide you through the process.
  • Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
  • Exchanges: We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@singhroofingsupplies.com.au

Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

 

For more information about our shipping and returns policies, please contact us at [contact details]. We are here to assist you and ensure your experience with Singh Roofing Supplies is positive.

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